Sixty days to change your mind

We want you to love what you ordered. But we also know that online shopping involves guesswork. The color looks different on your screen. The fit is not quite what you imagined. The fabric feels different than you expected. That is why we give you sixty days from delivery to decide.

If it is not right, send it back. We will make it right.

The basics

You have sixty days from the date your order is delivered to request a return. The item should be unworn, unwashed, and in the condition you received it. If it came with tags, the tags should still be attached. If you wore it once and decided it was not for you, that is fine — as long as it is not visibly used or damaged.

We accept returns for refunds. We do not require you to take store credit instead. If you want your money back, you get your money back.

How to start a return

Go to the Contact Us page and tell us you want to return something. Include your order number if you have it and tell us which item you are returning. We will reply with the return instructions and the address to send it to.

Do not ship anything back before contacting us. We need to log the return and give you the correct address. If you send something without contacting us first, it may get lost or delayed, and we cannot guarantee it will be processed.

Return shipping

We do not charge restocking fees. If the return is due to a defect or an error on our part — wrong item, damaged item, item that does not match the description — we will cover the return shipping.

If you are returning because you changed your mind or the fit is not right, you are responsible for the cost of shipping the item back to us. We will not deduct anything from your refund beyond what you paid the carrier. We do not add handling fees.

Refund timing

Once your return arrives at our facility, we inspect it to confirm it is in acceptable condition. This usually takes one to two business days. Once approved, your refund is processed within five to ten business days.

The refund goes back to the original payment method. If your card has expired or been canceled, contact us and we will work out an alternative. We cannot refund to a different card or a different person.

You will receive a confirmation when the refund is initiated. Your bank may take additional time to post the funds to your account. That timing is outside our control.

Exchanges

If you want a different size or color, the fastest way is to return the original item for a refund and place a new order. That way you are not waiting for us to receive the return before the new item ships. The new order ships right away with free shipping, just like the first one.

If you prefer an exchange, contact us and we will explain the process. Exchanges are subject to availability. If the size or color you want is out of stock, we will refund you instead.

What we cannot accept

We cannot accept returns on items that have been worn, washed, altered, or damaged after delivery. We cannot accept returns on items that are missing tags or have been returned without prior contact. We cannot accept returns after the sixty-day window has closed.

If you receive an item that is defective or damaged, contact us immediately. We will resolve it. You do not need to worry about the return window in that case.

Sale items

Items purchased at a discount are eligible for return under the same sixty-day policy. The discount does not change your rights. If the item is not right, send it back.

Lost or missing packages

If tracking shows your package as delivered but you cannot find it, contact us. We will help you investigate. We do not consider a package “lost” until the carrier has completed an investigation. In most cases, the package turns up. If it does not, we will work with you on a resolution.

If a package is lost in transit before delivery, we will replace it or refund you. You do not need to wait for the carrier’s investigation to finish before we take action.

A final word

We want returns to be boring. No drama, no arguments, no fine print that traps you. If something is wrong, tell us. We will fix it. That is the entire policy in one sentence.

The Contact Us page is always the first step. We are here.